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Reviews (12)
E. John
Apr 20, 2022
My account and many others were sold on to Dunkleys by a wonderful accountant who's decided to retire. I'd been with my previous accountant for around 35 years with absolutely no problems at all. He always had time to deal with issues - this was often done face to face with a cup of tea and a lot of jokes. Everything was always done professionally and on time.
My experience with Dunkleys has ended with me getting a late payment fine from HMRC for 100 because my accounts weren't forwarded on time. I've written to them to ask if my accounts have finally been forwarded to HMRC. I haven't heard anything. I still have had no explaination as to what went wrong. And, again, I still don't know if my accounts are with HMRC. Right now, that's all I need to know. I have paid the fine and am looking to arrange my tax affairs elsewhere. A sorry end. Avoid.
My experience with Dunkleys has ended with me getting a late payment fine from HMRC for 100 because my accounts weren't forwarded on time. I've written to them to ask if my accounts have finally been forwarded to HMRC. I haven't heard anything. I still have had no explaination as to what went wrong. And, again, I still don't know if my accounts are with HMRC. Right now, that's all I need to know. I have paid the fine and am looking to arrange my tax affairs elsewhere. A sorry end. Avoid.
Sam Kendrick
Mar 09, 2022
Lesley Walker
Dec 18, 2021
Chris Leech
Dec 10, 2021
Contacted this firm to be taken on as a client. Initial phone call all fine but there-after, subsequent phone calls and emails met with complete inaction. Eventually gave up and have engaged a different (larger) firm. I understand that Dunkley's may not wish to take on a relatively low value client such as myself at this time, and that is their right, but I would have expected the professional courtesy to be told this rather than just be blanked, which I found very unprofessional.
Andrea Greening
Oct 25, 2021
Lee Moody
Oct 19, 2021
Being a new customer to Dunkleys has been a fantastic experience and I would strongly recommend the company and the staff to anyone thinking of changing from their long term accountant and definitely if you're new to business! They are very approachable, knowledgable, professional and a pleasure to deal with! Very happy to be one of their new accounts! Lee
Simon Larner
Oct 18, 2021
Tony Pym
Oct 10, 2021
Offnoise
May 28, 2021
I was with Dunkleys from 2013 and had no problem until my accountant retired a few years later. Since then I have had an awful experience with Dunkleys that has ended up costing my company greatly. It seems now there are too many people dealing with the accounts using an online system you could set up yourself. Things get missed, delayed, emails are always met with out of office replies and their costs have increased dramatically for what can only be described as sub standard accounting with dreadful customer service. There are much better accounting firms for a fraction of the price. Avoid at all costs
Rowland Coles
Feb 06, 2020
Sharon Moore
Oct 10, 2019
Kirsty Honor
Apr 28, 2019
We joined Dunkley's two years ago from a friends recommendation and haven't looked back! We required guidance on various areas of our business and Dunkley's proved to be the perfect partner. Having previously been with s smaller firm, we have benefited from the broad range of Dunkley's services. They have a large umbrella, guiding us on personal tax affairs, to restructuring various business's to ensure we are best placed for the future.
We are currently being supported with a new accountancy software package. Dunkley's are keen to understand our business and have supported us with initiative business efficiencies. We have recommended Dunkley's to many of our business colleagues and friends, who have also benefited from their services. We would recommend Dunkley's to anyone looking for a highly knowledgeable and professional team whilst retaining the personal touch.
We are currently being supported with a new accountancy software package. Dunkley's are keen to understand our business and have supported us with initiative business efficiencies. We have recommended Dunkley's to many of our business colleagues and friends, who have also benefited from their services. We would recommend Dunkley's to anyone looking for a highly knowledgeable and professional team whilst retaining the personal touch.