Global Expense Ltd

I came out of semi-retirement to work at SAP after meeting some extremely talented people during my interview. I really wanted to work with them. Everyday I meet new people that impress me with their experience and ability. Everyone is working so hard to make the products better, and the software is one of the great works in the software world both in features and complexity. It really requires the enormous amount of raw talent to move it forward.

Horrible software for expenses, it was a very long drawn out process just to get setup, so we cancelled the service before setup was even completed! The company wasn't willing to drop the service agreement which we had to pay over $800 for 2 companies. Wouldnt recommend this company for expense tracking at all!

Worst company I have had to work with in my 30 year career. Started with a terrible implementation representative from a foreign country. The language barrier and timing of when she was available was difficult to overcome. My request for a different implementation rep was ignored. Many of the initial setup decisions, as directed by the implementation rep. had to be redone. Concur sneaks in additional reporting charges 90 days after implementation.

Support requests take days for response, and weeks for resolution. When we were finally ready to move forward, the integration between our accounting software and Concur no longer existed. So, after we instructed our employees to start submitting expense reports, all the reports had to be removed and reentered. This did not help at all with employee acceptance of the new system.

And during the entire 6 month implementation ordeal, Concur charged us for 5 months usage, and refused to enter any additional discounts, even though we could not use the product because of their incompetence. Concur sells you on how great the product is, but don't fall for the sells pitch.

This company will fraudulently bill despite the end of the contractual agreement and written promises that the improper billing will stop. This company is extremely dishonest. We own a multi-chain retail company and use multiple software solution companies. This company is by far the most egregious in their nefarious billing tactics.

Terrible product. The platform is expensive and riddled with bugs such that it doesn't work half the time. I could not recommend this service in good conscience. Notice in the reviews that all of the reviews from users rate this company poorly. The good reviews are entirely from their workforce.

Deceitful business practices. Will break their own contract agreements then ignore clients. Will continue to fraudulently bill and pass you around to different people in the company leading you to believe it will be resolved. Issues only get resolved with legal mediation.

Disclaimer - My wife works at SAP Concur and has for many years. I have been up there a few times and it's mostly an open and simple office design, everyone I ran into was in good spirits and friendly and, at least when I was there, there were those touch screen Coke machine's with all the flavors and mixes - gratis.

Worst experience with this company & their product. Their Sales people are NOT knowledgeable nor do they have a full understanding of how their product works or integrate into existing accounting systems. They outsource that part to their Implementation Team and Technical Support Dept- IN THE PHILIPPINES! Their BELLEVUE sales team DO NOT followup with you or respond back to you once they have sold you their product.

They'll say anything to sell you their product but DO NOT BELIEVE THEM. Do your research first. Half the 5 star reviews on their google page is from their own employees saying "it's a great place to work". Well, half those people aren't even with the company anymore. I should know- i've tried contacting them and after MONTHS of no response, getting the run around, and no one following up, i was finally told they are no longer with the company.

Before buying their product/app, my #1 concern was if this was going to be able to integrate/work with our current systems. They assured me 100% it would no problem. FOUR months later, still doesn't work, and now their IT team just figured out it's another $4k and 6-8 more weeks to install another program (from a 3rd party) in order to make their product work with our systems.

These are additional costs NOT included nor discussed in the original contract. Oh, and now the charges they are auto-charging on our credit card, is way higher than the stated amount on original contract. AND THEIR PROGRAM/APP IS NOT EVEN UP AND RUNNING YET! And no surprise, no response or communication from their Billing Department at all. BUYER BEWARE.

Really expensive. You pay $10 per report which can add up fast. We had one month where Concur charged us more in fees than the total amount we reimbursed to our employees. Terrible customer service.

I love Concur's new HQ. It's super fresh and clean. Plus, it's filled with amazing people who are working on a very handy travel, expense and invoice management tool. Just beware of the jelly beans in reception, they are very addictive.